Your personal information

It’s important that you feel completely comfortable and confident that your personal information is in safe hands.

We take your privacy extremely seriously and we will take all reasonable steps to ensure your information is secure. We will process your personal information to keep you informed about Early Nourishment Community Interest Companies activities, to incorporate you in our service development and to invite you to promotions and events.

In brief:

• We respect your personal data and store it securely.

• We will never sell your personal data.

• We will remove/shred your data if you ask us to.

We may send you information/invitations we think are relevant or interesting to you but you can unsubscribe or change your contact details and/or preferences at any time by ringing us or by email/writing.

What information we collect

We may collect a variety of personally identifiable or sensitive information from you for various reasons. For example, we may collect:

• Any contact details you may choose to give us, such as your name, address, email address, phone number, organisation, job title/role.

• Demographic information like ethnicity and age.

• Your marketing preferences including contact preferences.

Why we collect information

• To contact you to keep you updated/included in our service development or activities and events.

• To incorporate you and/or your organisation in the resources we develop and report this to our funders.

• To register and facilitate your attendance at events.

• We save special category demographic information so that we can produce anonymised reports to identify whether our service is providing equitable services. This is a contractual obligation to our funders.

• Continuously improving—we value any feedback, including complaints, you may have. In order to increase the impact we make and improve the service we provide to you and others, we need to communicate with you and collect personal information to do this effectively.

• To keep you informed about fundraising and promotion opportunities.

Where we collect information from

You directly provide Early Nourishment Community Interest Company with most of the data we collect & control what you share. We collect and process data when you:

·         Contact us directly via the website/email/phone

·         Sign up to our mailing list

·         Voluntarily complete a survey or provide feedback on any of our posts or via email

·         Use & view our website via your browsers cookies (see cookies policy)

The legal basis we rely on for processing personal data is consent. To the extent that you provide additional information including special category information either via the registration form or via other contact e.g. email the legal basis we rely on is legitimate interests. We need to process this information to enable us to fulfill our contractual obligation and to include you in the events/resources. This includes being able to invite you to subsequent events and to include you as a stakeholder in the project.

How long we keep your information for

We keep personal information for different lengths of time dependent on the purpose. For example, we keep your information so we can register you for specific events or keep in touch about our work and continue our relationship together.

We want to ensure that the personal information we collect from you is used to appropriately support our work together and consider any future dealings that you would like to have with us so you can contact us at any time to opt in or out and to ask us to remove or amend your personal information.

We will retain your personal information for a maximum of 5 years unless we no longer actively need it or you ask us to keep it for longer or request its deletion.

Who we share your personal information with

Your contact and preference information will be stored on our IT infrastructure and also may be stored in a paper file.

This information is accessed by Early Nourishment Community Interest Company directors. It may also be shared with our data processors who provide IT, email, document management, and storage services (including cloud hosting).

It is not shared with any other external individuals and/or organizations without your express permission.

We will never sell your personal details to third parties. Whenever we access or share your personal information, we comply with the standards set by current data protection legislation and this privacy statement as a minimum.

How your information is secure

The security of your information is of utmost importance to us. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the performance of their duties. We seek to use reasonable measures to protect your information as required by the law, in line with industry standards and in accordance with the policies we have set. Sensitive data is held under strict security conditions.

A hard copy of your contact details may also kept. It is stored securely in a locked container in a secure building. Access to these details are limited.

If you have any reason to believe that any personal information we hold is no longer secure, please contact us immediately.

Your Data Protection Rights

Early Nourishment Community Interest Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge a small admin fee for this service

The right to rectification – You have theright to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete

The right to erasure – You have the right to request that Our Company erase your personal data, under certain circumstances

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on the details below (see ‘How to Contact us’)

Privacy policies of other websites

The Early Nourishment Community Interest Company website contains links to other websites. Our privacy policy applies only to our websitm so if you click on a link to another website, you should read their privacy policy.

Privacy Policy Changes

Early Nourishment Community Interest Company keeps its privacy policy under regulary review and places any updates on this webpage. This privacy policy was last updated on 4th August 2020

How to Contact Us

If you have any questions about Early Nourishment Community Interest Companys privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us:

Call us: 07538 400202

Or write to us: Early Nourishment Community Interest Company, 12 Concorde Drive, Barnstaple, Devon, EX32 7JQ

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Early Nourishment Community Interest Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113

Address: First Contact Team, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.